Malware Technology Support
These are the terms for customers that register and further purchase subscription plans and related technical services as per their need. It is very important for customers to understand these fundamentals before they begin their journey with us. These are the details of services which the customer will be getting from Malware Technology Support:
Malware Technology Support undertakes the responsibility of making its customers understand what technical service they will be getting for the amount of money they are paying. It becomes necessary, as we believe in transparency. It is the responsibility of Malware Technology Support for customers to be satisfied with our services..
Why users should not miss reading this knowledgeable section?
It is very important for Malware Technology Support to maintain its strong customer base and for users to be notified. Notified here does not mean that Malware Technology Support sends messages to each and every user but it means that it has mentioned every single detail in this page itself. It is also the customer's responsibility to go through it. This is beneficial towards establishing a good relationship between the technical service provider and the customer.
Understanding stipulations and accepting it becomes mandatory then for those who really wish to maintain a long-term relationship with Malware Technology Support. It should not be avoided at any cost. If Users miss out reading these terms and conditions then only they are liable for their possible loss or incomplete knowledge or lack of awareness of them. Malware Technology Support suggests you carefully read this page and for any clarification, call the toll-free number: 1-877-551-5548
What Malware Technology Support informs its customers about?
Malware Technology Support has tried to impart all possible information and knowledge to its customers as it can. They should know the following sections in detail before they actually get subscription for any plan and technical service for their computers:
- Subscription Plans and the period of time they are meant for
- Any modifications Malware Technology Support can have in its terms & conditions as well as web portals
- Payment procedure related facts
- Eligibility Criteria for refund
- Information customers need to furnish in remote sessions
- Customer Responsibility
- Terms customer need to understand
- Unlawful usage and penalties
- Communication means between Customer and Malware Technology Support
Each and every part mentioned above is equally important for customers to understand. Malware Technology Support has explained each section in detail.
Certain terms customer should understand:
There are some specific terms which are repeatedly used in this page, therefore User must understand them for better vision of the information we want to share:
- For customers, the term "You" is used here.
- For trained professionals of Malware Technology Support, terms used are "Certified Technicians", "Tech Experts" or simply "Techies".
- Payment procedure for customer is pre-decided by Malware Technology Support which user needs to understand and accept.
- Responsibility of customer. We have mentioned two different terms- Plan Order and Service Plan where the former is being used when customer places an order for a particular plan which they want to subscribe for. After the acceptance of Plan Order by Malware Technology Support, the details of that plan are sent by Malware Technology Support. Those details are then called as Service Plan.
- For discontinuing the renewal plans, customer will inform the customer service department in advance at least one month (30 days) or the fee will be deducted as usual.
- In case customers overpay with any additional amount, Malware Technology Support will return it.
- Customer may find few technical services not working online. If so, You must speak to our customer service executives as few of the services don’t work in some countries.
How remote sessions work?
When a problem is diagnosed on your computer, Malware Technology Support team, will conduct a remote session. In a remote session, a technician takes control of your computer remotely and tries to solve it telephonically, chat or via emails. It is not at all harmful to the data stored in your PC. Customers must be fully aware of this. Our technicians are smart professionals with expertise in their field for sorting out your computer issues.
Payment Procedure and Refund:
The payment for any of the subscription plans need to be made in advance at the time of getting yourself registered when you begin your journey with us. Subscription fee or service fee is to be paid by customer in advance. In case they want to discontinue any of the service plans which they have already paid, it will be partially or fully refunded by Malware Tech Support. There will be no automatic reimbursement of fees already paid. Customers need to provide their credit card details at the time of making payment for any Plan Order. In case they mistakenly furnish their debit card details, Malware Technology Support will not be liable for any extra charges incurred by them on their debit card and related fees. For any failure of electronic funds transfer opted by customer for making payment, no technical service will be provided. Credit card issuer will not sign any receipt for making payment on customer's behalf.
Refund will be made when the customer's issue is found to be genuine after proper investigation. Also, refund will be made if the issue reoccurs within 30 days of its first resolution.
Name, phone number, operating system, browser and other appropriate technical details are required by our technicians in a remote session to serve you the best way possible. The purpose of these details is only to assist you. Do not worry. Your sensitive details and data stored will not be stolen during remote session. You need to fully rely on our technicians. Your information will never be misused despite of the fact that our technicians will have access to your computer. We respect all privacy laws.
Duties of Customer
There are certain duties and responsibilities of customers for which they alone are accountable. It is the duty of the customer to create a data back-up of the information they have in their PC. It is very important as they will only be responsible in case of any data loss or theft. Customers should always cooperate with the technicians in the remote sessions and should keep providing them the details they require for the successful completion of the session. ID and passwords created at the time of registration process should be taken care of by the customer only. It should be kept confidential at any cost. In case the details are leaked out, customers should immediately inform the team at Malware Technology Support but should always remember that Malware Technology Support should not be held responsible for it.
When Malware Technology Support may get delayed in providing you the solutions?
There are some unavoidable situations caused by nature and even the best experts can't help you in time. Such situations can be counted as the following:
- Acts of terrorism
- Civil Disorders
- Military Action
- Computer Virus
- Internet server down
- Third party acts
These issues are sudden or random and cannot be predetermined. So, in such cases Users must assume that the tech experts at Malware Technology Support will serve them at their earliest convenience.
How Malware Technology Support will communicate and inform its users?
There are several ways through which Malware Technology Support technical service providers communicate with you. These ways can be counted as news groups, forums, bulletin board services, calendars, communities, personal web portals, instant messaging, emails, Facebook, Twitter, Pinterest and others. This way Malware Technology Support keeps you completely updated about the happenings of Malware Technology Support and all the latest tech news as well.